Draft legal policy
Marketplace Review Policy
Marketplace reviews should be honest, relevant, non-abusive, and tied to actual project experience with the AI-assisted delivery workflow.
Policy metadata
- Version
- 0.1.0-draft
- Status
- draft
- Last updated
- 2026-05-14
- Effective date
- 2026-05-14
- Owner
- Trust and Safety
- Attorney review
- Required before public production
Draft legal notice
Draft policy for product development. Not legal advice. Attorney review is required before public production launch. Public production launch remains blocked until legal review and operational blockers are resolved.
Scope
Applies to buyer reviews, ratings, testimonials, moderation, service ranking inputs, and admin/operator review controls.
User-facing summary
Draft rules for buyer reviews, moderation, review integrity, AI disclosure in reviews, and abuse handling.
Review integrity
Reviews should reflect the buyer's actual experience with the service, delivery pipeline, generated artifacts, and support. Reviews should not include private credentials, confidential information, or unsupported accusations.
Incentivized, fake, retaliatory, or abusive reviews may be removed or investigated.
Moderation
Operators may moderate reviews to protect privacy, safety, marketplace integrity, and legal compliance. Moderation actions should leave internal evidence.
Operational notes
Reviews should not hide AI-assisted delivery or imply a human freelancer was hired.
Moderators should remove spam, harassment, conflicts of interest, private data, and irrelevant content.
Rating manipulation checks are future work.
Known gaps
Automated review fraud detection is not implemented.
Moderation appeal workflow needs production design.